Effective Date: March 25, 2026
Five Star House Calls is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive our services.
When you contact us, submit a care request, or use our website, we may collect your name, mailing address, email address, telephone number, date of birth, and insurance information. This information is collected only when voluntarily submitted by you.
As a healthcare provider, we may collect protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes medical history, diagnoses, treatment information, and insurance coverage details. Such information is collected solely for the purpose of providing and coordinating your medical care.
We may collect non-personally identifiable information about your visit to our website, including the pages you view, the links you click, your browser type, IP address, and referring URL. This data is used in aggregate to improve our website and services.
We use your personal and health information to schedule and conduct house call visits, coordinate care with specialists and other providers, manage your medications, and communicate with you about your health.
We use your information to submit claims to Medicare, Medicare Advantage plans, and other insurers, and to process payments for services rendered.
We may use your contact information to send appointment reminders, follow-up care instructions, and important notices about your health or our services. We will not send unsolicited marketing communications without your consent.
We may use or disclose your information as required by law, including to comply with federal and state healthcare regulations, court orders, or government investigations.
As a patient of Five Star House Calls, you have the right to access your medical records, request corrections to your records, receive an accounting of disclosures of your PHI, request restrictions on certain uses and disclosures, and receive a copy of our Notice of Privacy Practices.
Our full Notice of Privacy Practices, which describes in detail how we may use and disclose your protected health information and your rights regarding that information, is available upon request. Please contact our office at 703-436-0150 to receive a copy.
We make reasonable efforts to limit the use, disclosure, and request of PHI to the minimum necessary to accomplish the intended purpose of the use, disclosure, or request.
We may share your health information with other healthcare providers involved in your care, your insurance company for billing purposes, and within our organization for healthcare operations — all as permitted by HIPAA without requiring your separate authorization.
We may share information with third-party vendors and business associates who perform services on our behalf (such as billing companies, IT services, and electronic health record systems). These parties are required by contract to protect your information in accordance with HIPAA.
We do not sell, trade, or rent your personal or health information to third parties for marketing or commercial purposes.
We may disclose your information when required by law, such as to comply with a subpoena, court order, or government audit, or to report abuse, neglect, or public health threats as required by applicable law.
We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure access controls, and staff training on privacy and security practices.
In the event of a breach of unsecured protected health information, we will notify affected individuals, the U.S. Department of Health and Human Services, and, where required, the media, in accordance with the HIPAA Breach Notification Rule.
You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or incomplete. To make such a request, please contact us at 703-436-0150 or in writing at any of our office locations.
You may opt out of non-essential communications from us at any time by contacting our office. Please note that we may still send you communications that are necessary for your care or required by law.
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer by calling 703-436-0150, or with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr/privacy. We will not retaliate against you for filing a complaint.
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: Five Star House Calls Privacy Officer 14420 Albemarle Point Place, Suite 150 Chantilly, VA 20151 Phone: 703-436-0150 Fax: 877-682-6122
© 2026 Five Star House Calls. All rights reserved.
This policy was last updated on March 25, 2026.